Refund policy

30-day guarantee on 60- and 90-day supplies

Give CP-1 NAD+ Advanced a real try. If you ordered a 60- or 90-day supply and it's not for you, take it for at least 30 days, then email help@cp-1.com with your order number between day 30 and day 60 after delivery. We'll email you a return label; send back the remaining jars and we'll refund your order in full to your original payment method.

The guarantee applies to your first order of a 60- or 90-day supply (one-time or first Autoship order), once per customer, household and payment method. It doesn't apply to the 30-day supply, later orders or Autoship renewals, which are covered by the standard returns below.

Standard returns

Unopened jars in their original sealed condition can be returned within 30 days of delivery for a refund of those jars. Email help@cp-1.com with your order number to start a return, and we'll send you a return label and instructions. Items sent back without a return request can't be accepted.

Opened jars can't be returned, except under the 30-day guarantee above or when the product arrives damaged, defective or wrong.

Autoship

You can skip, pause or cancel Autoship online anytime before your next renewal date, and you won't be charged for that renewal. A renewal that has already been charged and shipped follows the standard returns above. See our Cancellation policy for details.

Free jar

The free jar included with a first 60- or 90-day Autoship order is a gift. It doesn't change the amount refunded, and it doesn't need to be returned.

Damaged, defective or wrong items

Please check your order when it arrives. If anything is damaged, defective or wrong, email us within 30 days of delivery with your order number and a photo, and we'll send a replacement or refund it. No return is needed.

Refunds

Once a refund is approved, we process it to your original payment method within 5 business days. Your bank or card issuer may take a few more days to show it.

Contact

Questions about a return or a refund? Email help@cp-1.com.