Cancellation policy

What Autoship is

Autoship is CP-1's optional recurring delivery for NAD+ Advanced gummies. Choosing a one-time purchase does not sign you up for anything recurring — Autoship only starts if you choose it at checkout.

How often you're billed

Autoship renews every 1, 2, or 3 months, depending on the supply you choose (30, 60, or 90 days). Each renewal ships the same number of jars as your first order.

When your card is charged

Your card is charged when you place your first Autoship order, and again on each renewal date, until you cancel. Standard shipping is free on every Autoship delivery; any applicable tax is added at checkout.

Your price and discount

Autoship gives you a discount off the one-time price for the same supply. The exact discount for your plan, and your total, is shown on the product page and again at checkout before you pay.

First-order free jar

The 60-day and 90-day Autoship offers include one additional jar with the first subscription order only. It adds 15 days of supply and shows in your bag and on your order as a "Free jar" line at $0.00, because it is a gift. It does not change your billing schedule and is not included with recurring shipments. The 30-day supply has no free jar.

Skip, pause, or cancel anytime

You can skip a delivery, pause your plan, or cancel online anytime from the Subscription management section of your CP-1 account at cp-1.com/account, or through the link in your order emails. Make the change before your next renewal date to avoid that charge.

Having trouble finding the link? Email us at help@cp-1.com and we'll help.

An order that has already shipped

Skipping, pausing, or cancelling future deliveries does not cancel or refund an order that has already been placed or shipped. Contact us and we'll help — see Returns and refunds below.

Returns and refunds

Your first 60- or 90-day Autoship order is covered by our 30-day guarantee. Renewals follow our standard returns: unopened jars can be returned within 30 days of delivery. Email help@cp-1.com to start a return. If your order arrives defective, damaged, or wrong, contact us right away so we can make it right. See our full Refund policy.

Price changes

If we change the price or terms of your Autoship plan, we'll let you know before the change applies to your next order.

Contact us

Questions about your Autoship? Email help@cp-1.com with the email address you used to order.